Quirky Cottage Glass: Customer Privacy Policy

Quirky Cottage Glass is committed to respecting and protecting our customer’s privacy. We only use the information that we collect about you lawfully in accordance with the GDPR and Data Protection Act 2018.

This Privacy Policy is to explain when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

By using our website or shopping in our online store, you’re agreeing to be bound by our current policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@quirkycottageglass.co.uk or in writing to Quirky Cottage Glass, 19 newmans road, Sudbury, Suffolk, CO10 1UA

How and when do we collect information from you?

We obtain information about you when you make a purchase from our website.
When you placed an online order with us, customers have the choice to opt in via online purchasing, our website or social media links. Everyone who has done this can opt out by unsubscribing at any time.

What type of information is collected from you?

The personal information we collect include your name, address, email address to process and ship your item, when you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:
– Process orders or refunds that you have submitted
– Seek your views or comments on the services we provide
– Notify you of changes to our services.
– Send you communications which may be of interest to you. These may include information about new products or updates on our current product range.

We have to have a legal basis for holding and using your information. Where we need your information to provide you with goods or services that you have enquired about or have bought from us, the legal basis is a contractual necessity. Where we use your information to keep you informed about our Company and our products, we believe that this is in our legitimate interests. We are careful to ensure that neither the frequency nor the content of the information we send to you will harm your data security or your privacy rights and you will always have a clear and easy to follow option to unsubscribe from further messages.

We only obtain, use and retain personal information that is relevant to the purpose that we require it. We will delete your information when you ask us to or when we no longer have a need to retain it. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties, or share your information with third parties for marketing purposes. However, we do have Third Party Service Providers working on our behalf:

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, or be part of our loyalty programmes, then we will not sign you up to our in-store mailing list. Online, there is a box you can tick when placing an order, to choose to stay in touch with us.