What should I do if my item(s) arrive broken.

In the event that your purchase arrives damaged / broken, you need to notify us within 24 hours of delivery with photos of the damage, how the packaging if damaged, and proof of purchase. Once received, we will be in contact to arrange a refund or a replacement.

How long do I have to return my items if I am not satisfied with them?

We offer a 14-day full exchange/ refund, this means that any products you are not satisfied with can be returned to us within 14 days of purchase in their original, unused condition and original packaging for a full refund. Just let us know that you are returning them and your reason why and whether an exchange or refund is required prior to making the return via email at info@quirkycottageglass.co.uk and post to:

Quirky Cottage Glass, 19 Newmans Road, Sudbury, Suffolk, CO10 1UA.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

If you are returning an item(s), you should consider using a trackable shipping service, we can not be responsible for your item in transit to us as we do not guarantee that we will receive your returned item.

To complete your return, we require proof of purchase.

There are certain situations where only partial refunds may be granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please ensure your items are packed securely, ideally in a box and/or with generous padded protection.

-Any item that is returned more than 14 days after purchase.

Return postage is covered by the customer.